Role Description

The Quality Manager Supplier & Innovation is responsible for management and facilitation, as well as, oversight and support for the analysis, coordination, selection and audits of ByHeart current and potential suppliers. This role will work closely with Research and Development supporting all innovation projects from a Quality perspective. Main daily work is within researching, conducting risk analysis, and communicating with suppliers from the quality perspective while also vetting their ability to support the ByHeart mission from a supply chain and innovation.

Reports To: Senior Director Quality Systems & Compliance

Location: Remote

Role Responsibilities

• Conduct audits of all current and potential suppliers, distribution centers and third party manufacturers
• Responsible for maintaining and supplier Quality scorecards
• Manage and implement initiatives for continuous improvement across the supplier portfolio
• Responsible for development and rollout of Supplier Development program
• Maintain and update Supplier Quality standards, responsible for consistent rollout of standards suppliers
• Serve as the central point of contact between external manufacturers and internal stakeholders for deviations & investigations and audit observations
• Broad analytical skills to interpret and leverage supplier quality databases
• Consolidate and organize supplier quality performance metrics, associated data, and any supplier change information for use during periodical supplier performance review meetings
• Support Procurement with periodic performance reviews and key suppliers and implement quality improvement plans w/ quantifiable targets
• With partner cross functionally to strategically influence supplier selection and operational performance
• Drive supplier defect containment and nonconformance reduction activities
• Liaise with Quality team at the manufacturing sites for supplier related quality issues, partner with supplier ensure corrective actions are identified and implemented to prevent reoccurrence
• Support Procurement, Legal, R&D and Operations to resolve any Supplier related disputes, recovery plans and corrective actions
• Partner with Food Safety to support rollout of specification changes
• Provide support and assist with the management of both supplier and ByHeart initiated innovation, specifications, and change controls
• Quality lead in all innovation projects, partner with R&D and Operations to build product and technology innovation pipeline
• Ensure compliance to quality agreements, certifications, and Clean Label Project requirements

Skills & Qualifications

• Bachelor's degree and 5+ years in quality assurance, Masters degree in Food Science or similar preferred
• Experience in manufacturing, infant formula preferred
• Broad experience in Quality Management Systems and Supply Chain Controls
• Knowledge in HACCP, with applied experience in industrial microbiology, Good Manufacturing Practices, preventative controls, hygienic design and auditing
• Experience with thermal processes and associated controls
• Capable of managing projects with minimal direction
• Effective oral and written communication skills
• Proficient in fundamentals of risk management
• Project management, administrative and technical capabilities are required, as well as effective verbal and written communication skills.
• Proficient writing skills to support audit reporting and writing of standards
• Competent in computer systems and database entry: ERP, MS Office
• Basic statistical understanding
• Ability to travel 50%

Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company's equity program, plus our robust medical, dental, vision, retirement, and other benefits.